Refund policy
Twinki-Winki wants you to be happy with your purchase.
So first of all, we’re so sorry if there’s something wrong with your Twinki-Winki order. If you receive the wrong item or a damaged item, I will replace it for you. Let me know right away so I can personally speak with my manufacturer and have them redo your order. It’s super important to have photos of the defect of the item in question as soon as possible. The faster I get that proof, the faster you’ll get your replacement. To find out how this works, please review the detailed info below.
Please note that if it turns out you made a mistake and ordered the wrong size, this is technically not a defect of the product. But go ahead and let me know anyway so I can help you order the right size. And I’ll throw in a big discount to help with the disappointment. Hopefully, the wrong-size item can be gifted to someone else. Smile.
And when you buy a Posh Me Fab Boa Scarf from Twinki-Winki, you get the Boa Buy-Back Guarantee. This means that if you decide your boa scarf no longer makes you happy, I’ll buy it back from you. Yep, as the artist who made your boa scarf, I endeavor to give any unwanted boa a new life.
That said, buyer’s joy starts the moment you make your order. Reading through all the product details is a good way to avoid buyer’s remorse.
Like this:
• Check the size guides to make sure you’re ordering the right size for you.
• Buy with purpose. Buy what you know you will use and enjoy.
• Love what you buy. Follow the care instructions and care for your new items.
RETURNS
As every piece is made to order, Twinki-Winki doesn’t offer returns or exchanges for buyer’s remorse. However, if there’s something wrong with your order, please let us know by getting in touch at customerhappiness@twinkiwinki.com. You may be entitled to a refund.
REFUNDS
Twinki-Winki gives refunds by way of replacement orders. This means Twinki-Winki will issue a replacement order to customers that receive the wrong items or damaged items. It’s super important to have photos of the defect of the item in question WITH the packing slip as soon as possible. The faster I get that proof, the faster you’ll get your replacement.
You must request a refund within 7 days of receiving your order by emailing customerhappiness@twinkiwinki.com. Make sure your email contains information about the product you purchased, the date of the purchase, and the email and name associated with any such purchase. In addition, please include your order number and quality photos of the damaged product WITH the packing slip. We’ll get back to you with a resolution as soon as possible.
REFUNDS ON ONLINE COURSES
Please note that as online courses are not tangible products, refunds are handled differently.
Twinki-Winki gives refunds to customers for online courses. You must request a refund within the first 14 days after you purchase the course. You may request a refund by emailing customerhappiness@twinkiwinki.com. That email must contain the name of the product you purchased, the date of the purchase, and the email and name associated with any such purchase. In addition, that email must contain your order number and the reason for your dissatisfaction.
EXCHANGES
Twinki-Winki doesn’t offer exchanges or refunds for products ordered in the wrong size. Twinki-Winki products are made on demand, so requesting a size exchange means producing an entirely new product.
Please note, however, that if it turns out you made a mistake and ordered the wrong size, go ahead and let me know so I can help you order the right size. And I’ll throw in a big discount to help with the disappointment. Hopefully, the wrong-size item can be gifted to someone else. Smile.
If you're concerned about ordering the right size, the only product that requires a size guide is the laptop sleeve. All the sizing info is included in the product description of each product. Go to product CATALOG.
Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, you may request an exchange within 7 days of receiving your order by emailing customerhappiness@twinkiwinki.com. Make sure your email contains information about the product you purchased, the date of the purchase, and the email and name associated with any such purchase. In addition, please include your order number and quality photos of the mislabeled item. We’ll get back to you with a resolution as soon as possible. In most cases, we’ll send you a new one or issue a refund.