Twinki-Winki FAQ
Well, hello! Are you looking for the answer to a question? You’re in the right place.
Remember that reading through all the product details is a good way to avoid buyer’s remorse:
• Check the size guides to make sure you’re ordering the right size for you.
• Buy with purpose. Buy what you know you will use and enjoy.
• Love what you buy. Follow the care instructions and care for your new items.
And if ya just wanna say HI, that’s swell too: customerhappiness@twinkiwinki.com
If you prefer to send me a message via the contact form, no prob. You can do so on the CONTACT page.
FAQ:
How do I get help?
There’s a good chance that you can find the answer to what’s on your mind below or on the HELP page. If not, send me an email at customerhappiness@twinkiwinki.com.
Can I get a refund?
If you receive the wrong item or a damaged item, I will replace it for you. Let me know right away so I can personally speak with my manufacturer and have them re-do your order. It’s super important to have photos of the defect of the item in question as soon as possible. The faster I get that proof, the faster you’ll get your replacement. To find out how this works, please review the detailed info in the REFUND POLICY.
Do you offer refunds for your online workshops?
Yes! I think you’re gonna love my workshops. But if you feel you’ve made a mistake and this really isn’t for you, we can certainly do something about it.
You must request a refund within the first 14 days after you purchase the course. Email your request to customerhappiness@twinkiwinki.com. Make sure to include your full name, the email address you used to sign up, the name of the course you purchased, and the date of the purchase. Also please include your order number and the reason for your dissatisfaction. Please review the detailed info in the REFUND POLICY.
How long do I have access to the workshops?
You’ve got lifetime course access! This means you can access all your course lessons and material for as long as the workshop exists. In the event that Twinki-Winki intends to retire any courses, you’ll be provided with at least 6 months notice.
I’ve never taken an online course before. Is this a problem?
Not at all. You’re guided step-by-step all the way. All you need is your device, an internet connection, and access to a printer.
When creating your project, I give you direction and ideas to get you going. But you also have the freedom to play and experiment. You’ll find instructions and examples in all the DEMOS I’ve recorded for you. You’ll also find audios, eBooks, and worksheets you can download.
I keep my courses no-fuss fabulous. This means simple projects created with low-cost supplies, quick setup, and easy cleanup.
You’ll find more details about my courses here:
• Worry Dolls Play Time: A Guided Mini Workshop For Letting Go And Worrying Less
• Paper Collage Play Time: A Guided Mini Workshop For Getting Unblocked And Expressing Your Creativity
Can I gift a course to someone else?
Absolutely! You can buy a GIFT CARD specifically for the course you want to give. The way it works is that after you purchase the GIFT CARD a unique code will be emailed to you. Simply forward that email to the lucky recipient who can use the code to redeem the course. Yay!
You’ll find more details about how to gift my courses here:
• GIFT A COURSE: Worry Dolls Play Time
• GIFT A COURSE: Paper Collage Play Time
From where do your products ship?
All Twinki-Winki products, except for the limited edition boa scarves, are made POD (print-on-demand). Twinki-Winki works with a POD order fulfillment company with facilities worldwide. So depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently. Go to Twinki-Winki SHIPPING POLICY to learn more about delivery times.
Do you offer inventory cleanout discounts?
No, we actually don’t keep an inventory, except for the limited edition boa scarves. Twinki-Winki uses POD (print-on-demand) to make its scarves, totes, tees, backpacks, prints, mugs, pillows, towels, blankets, and laptop cases. This means that your Twinki-Winki order is made just for you. In other words, it doesn’t get made until it gets ordered.
POD avoids overproduction and textile waste. Yay! That means no leftover stock is thrown into landfills. And that’s a big plus when it comes to sustainability. Learn more by reading ABOUT SLOW FASHION.
How do I track my order?
When your order has shipped, you’ll receive an email notification that will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you have any questions about your tracking or shipment, get in touch at customerhappiness@twinkiwinki.com.
Go to Twinki-Winki SHIPPING POLICY to learn more about tracking your order.
What are the printing methods used in making your products?
If you’re curious about the printing methods used in making Twinki-Winki products you can learn more by reading ABOUT SLOW FASHION.
How do I take care of my new product?
If you're concerned about how to care for your product, make sure to read through the product description. Every product has care instructions listed at the bottom. In addition, I’ve got a handy-dandy PRODUCT CARE INSTRUCTIONS page you can check out. Smile.
How do I know if I’m ordering the right size?
If you're concerned about sizing, the only two products that need size guides are the t-shirts and laptop sleeves. All the sizing info is included in the product description of each product. So make sure to look it over.