Customer Happiness

Well, hello! Do ya have a question about an order? Do ya wanna know more about Twinki-Winki products or freebies? Let me know. And make sure to check out the info about shipping, returns, refunds, and exchanges below.

And if ya just wanna say HI, that’s swell too: customerhappiness@twinkiwinki.com

If you prefer to send me a message via the contact form, no prob. You can do so on the CONTACT page.

Here’s some help to answer what may be on your mind.

ABOUT PRODUCT REVIEWS
If you’re curious about what customers are saying about their products, go to TESTIMONIALS. That’s where you’ll find reviews and opinions to help you make informed decisions.

ABOUT BEHIND THE BRAND INSIGHT
If you’d like a sneak peak at what the Twinki-Winki brand is all about, there’s a blog just for that purpose. Yep, the TWINKI-WINKI HQ BLOG is where I write about everything that goes into developing my Twinki-Winki brand, from the core values to the creative process behind making the products.

If you want a fabulous refresher on scarves, I’ve put together a scarf guide you’ll love. I call it The Ultimate Scarf Guide. Oh, yeah.

ABOUT SIZING AND CARE
If you're concerned about sizing, the only two products that need size guides are the t-shirts and laptop sleeves. All the sizing info is included in the product description of each product. Same goes for the care instructions. Go back to the CATALOG.

ABOUT BOA SCARF COLORS
If you’re wanting to be very specific about matching colors of the Posh Me Fab boa scarves, make sure to look at all the product photos and read the product descriptions for each boa scarf.

ABOUT SLOW FASHION
If you're curious about the printing methods used in making Twinki-Winki products and also about understanding sustainability and slow fashion in general, you can go to ABOUT SLOW FASHION.

ABOUT FREEBIES
If ya need to download some freebies to turn your day around, help yourself! Go to GOODIES JUST FOR YOU.

ABOUT SHIPPING
Go to Twinki-Winki’s SHIPPING POLICY to find out about delivery, packaging, problems with orders, and more.

ABOUT RETURNS, REFUNDS, AND EXCHANGES
If you receive the wrong item or a damaged item, I will replace it for you. Let me know right away so I can personally speak with my manufacturer and have them re-do your order. It’s super important to have photos of the defect of the item in question as soon as possible. The faster I get that proof, the faster you’ll get your replacement. To find out how this works, please review the detailed info in the REFUND POLICY.

Please note that if it turns out you made a mistake and ordered the wrong size, this is technically not a defect of the product. But go ahead and let me know anyway so I can help you order the right size. And I’ll throw in a big discount to help with the disappointment. Hopefully, the wrong-size item can be gifted to someone else. Smile.

When you buy a Posh Me Fab boa scarf from Twinki-Winki, you get the Boa Buy-Back Guarantee. Which means that if you decide your boa scarf no longer makes you happy, I’ll buy it back from you. Yep, as the artist who made your boa scarf, I endeavor to give any unwanted boa a new life.

ABOUT PRIVACY
If you have concerns about what kind of personal information Twinki-Winki collects, why it’s collected, how it’s used, how it’s protected, and how it’s shared, go to Twinki-Winki’s PRIVACY POLICY for detailed info.

ABOUT USING THIS WEBSITE
If you have questions about how to use this website and the rules involved, go to Twinki-Winki’s TERMS OF SERVICE for detailed info.

ABOUT DISCLOSURES
If you have questions about various limitations regarding information provided on Twinki-Winki, go to Twinki-Winki’s DISCLAIMER for detailed info. Or write me.