Customer Happiness


Well, hello! Do ya have a question about an order? Do ya wanna know more about Twinki-Winki products or freebies? Let me know. And if ya just wanna say HI, that’s swell too: customerhappiness@twinkiwinki.com

If you prefer to send me a message via the contact form, no prob. You can do so on the CONTACT page.

Here’s some help to answer what may be on your mind:

ABOUT SIZING AND CARE
If you're concerned about sizing, the only two products that need size guides are the t-shirts and laptop sleeves. All the sizing info is included in the product description of each product. Same goes for the care instructions. Go back to the product collections.

(And if you’ve always wanted to know what those tiny fabric care label symbols are all about, download this laundering and dry cleaning symbols chart.)

ABOUT BOA SCARF COLORS
If you’re wanting to be very specific about matching colors of the Posh Me Fab boa scarves, make sure to look at all the product photos and read the product descriptions for each boa scarf.

ABOUT SLOW FASHION
If you're curious about the printing methods used in making Twinki-Winki products and also about understanding sustainability and slow fashion in general, you can go to ABOUT SLOW FASHION.

ABOUT DISCOUNTS
If ya want a discount to do some serious Twinki-Winki retail therapy, sign up for Twinki-mail and feel the WHEEE! As a subscriber, you’ll automatically get a discount code after you make your first purchase.

ABOUT FREEBIES
If ya need to download some freebies to turn your day around, help yourself! Go to GOODIES JUST FOR YOU.

ABOUT SHIPPING
When orders aren’t able to be delivered by the carrier, in most cases it’s because customers provide an address that’s incorrect or incomplete. Please be careful and double-check that you’ve added the correct address.

Go to Twinki-Winki’s SHIPPING POLICY to find out about delivery, packaging, problems with orders, and more.

ABOUT RETURNS, REFUNDS, AND EXCHANGES
When you buy a Posh Me Fab boa scarf from Twinki-Winki, you get the Boa Buy-Back Guarantee. Which means that if you decide your boa scarf no longer makes you happy, I’ll buy it back from you. Yep, as the artist who made your boa scarf, I’ll endeavor to give any unwanted boa a new life.

And if there’s something wrong with your Twinki-Winki order, you can ask for a refund. If you receive the wrong items or damaged items, Twinki-Winki will issue refunds as store credit. And if you receive a mislabeled item, you can ask for an exchange. To find out how this works, please review the detailed info in the REFUND POLICY.

ABOUT PRIVACY
If you have concerns about what kind of personal information Twinki-Winki collects, why it’s collected, how it’s used, how it’s protected, and how it’s shared, go to Twinki-Winki’s PRIVACY POLICY for detailed info.

ABOUT USING THIS WEBSITE
If you have questions about how to use this website and the rules involved, go to Twinki-Winki’s TERMS OF SERVICE for detailed info.

ABOUT DISCLOSURES
If you have questions about various limitations regarding information provided on Twinki-Winki, go to Twinki-Winki’s DISCLAIMER for detailed info. Or write me.